Link Transit is ADA Accessible
All Link Transit vehicles are equipped to accommodate wheel chairs and other mobility devices. Priority Seating is available for persons with disabilities as well as senior citizens.
Complementary Paratransit Service
Those unable to navigate the fixed route system may qualify for the Paratransit System door-to-door service. Call 336-417-5338 to schedule a paratransit trip. Paratransit is fare free!
Paratransit Forms and Guides
Instructions for Application for Paratransit Services
Application for Paratransit Services
Paratransit Rider’s Guide
ADA Complaint Policy and Form
Reasonable Modification of Policies & Procedures for Individuals with Disabilities
Link Transit is committed to the Americans with Disabilities Act (ADA) and complies with all applicable rules and regulations issued by the United States Department of Transportation (USDOT) and the Federal Transit Administration (FTA). Link Transit provides reasonable modification to policies and procedures to customers with disabilities to ensure they can effectively use the agency's transportation services.
Individuals requesting a modification should contact the Transit Manager at (336) 222-7351 or TTY/TDD 711 through the Relay Service or email email@example.com in advance and clearly describe what they need in order to use Link Transit bus and paratransit services:
• Who needs the modification – (Name, phone number, address, e-mail address)
• What do you want Link Transit to do – (Describe the change you want to see take place)
• When is the modification needed – (Is the change needed on a certain day or time)
• Where will the modification take place–(Include the street or intersection or building name)
• Why is the modification needed–(Describe the circumstances that created the request)
Where a request for modification cannot be made and determined in advance, such as if a barrier or condition exists on Link Transit fixed route or paratransit service where an individual with a disability is unaware, a determination will be made at that time.
For more information, to make a request, or to file a complaint regarding a failure to provide a reasonable modification to policies and procedures, please contact the Transit Manager by calling: (336) 222-7351 fax to: (803) 222-5004, writing to: Link Transit, Attn: Transit Manager, 234 East Submit Avenue, Burlington, NC 27215 or by emailing: firstname.lastname@example.org.